Ooma Forums

southsound wrote: OK, take a deep breath. Great. Now tell us what kind of Internet you have - if DSL, then we'll need to modify my advice. If cable, please feel free to proceed:
Cable
1. You mentioned that you "have the incoming landline to the house cut" which I assume means you are no longer tethered to the local telephone company. Go to the Network Interface Box on the outside of your house and unplug the little cables that are plugged into the jacks. If you have hinged connectors, just swing them out of the way. I recommend putting a note in the NIB that says, "Do not reconnect cables. Doing so may damage customer provided equipment."
Actually, the box is locked by a allen bolt with a pin in the middle so I literally cut the thick flat black cable entering the box. I imagine my problems lie in the locked box (and with this cut?) I guess I'll need to open the box to understand the correct cables to unplug.
2. Use a single line splitter (like the one that came with your hub/scout) to join the hub's WALL and PHONE jacks. Then connect the combined signal to a wall jack near your hub.
Done! and thank you for the clear instructions!
3. At this point, any phone jack in the house will have a dual signal - dialtone if just a regular phone is plugged in or if you like, you can plug in a scout for the instant second line or other features (if you have Premier) or just a darned nice voicemail terminal if not. You don't even need to plug a phone into the scout to use the voicemail features.
Have dial tone but Scout still not working and is lit up red across the bottom.
OOPS - I just noticed that this is your first post! Welcome to ooma and to the forum - you're going to like it here!

bayareakirk wrote:Have dial tone but Scout still not working and is lit up red across the bottom.

lbmofo wrote:

bayareakirk wrote:Have dial tone but Scout still not working and is lit up red across the bottom.

You are connecting Scout's "wall" port to the wall jack right? Also, make sure there is no DSL filter installed at any point between the Scout and the Hub.

lbmofo wrote:I was actually asking how you are connecting the Scout. ie phone wire from Scout's "wall" port to the wall jack right?
Sorry, got it. Yes, wall to wall on the Scout.
The NIB should be accessible through the customer side by unscrewing a little screw. That DSL box you talk about is suspicious. I wonder what that is used for. There are cases where people use 1 filter to filter all lines not meant for DSL modem.
Great, thanks for getting me in the box. It's in a small space and I didn't see a way in before. Would a picture of the DSL box help determine if it's a proble?.
When you connect your Scout's "wall" port directly to the Hub's "wall" port, your Scout works right?

bayareakirk wrote:Hope these provide a clue?!? Thanks again for the help.