can not receive faxes
Posted: Sun Mar 07, 2010 3:02 pm
Like others, I can not receive faxes.
I have the Ooma Telo.
I have the phone line going from the Telo "phone" to the "wall" port (not the extension port)on the fax machine.
I have Fax mode set in my Ooma settings.
I have Ooma dial tone set to off.
I am using manual mode on the fax.
I can send faxes just fine, but can not receive.
When I have a fax call ringing, I hit the manual answer on the fax. The fax connects and says it is receiving, but it errors out saying there is a connection problem.
There are no fax setting to lower the band rate or quality of the receiving fax. I have tried with just a simple one page black and white text fax, with no improvement.
What else can I do?
I recommended the Ooma to a friend who is having the exact same issue.
Thanks Lisa
I have the Ooma Telo.
I have the phone line going from the Telo "phone" to the "wall" port (not the extension port)on the fax machine.
I have Fax mode set in my Ooma settings.
I have Ooma dial tone set to off.
I am using manual mode on the fax.
I can send faxes just fine, but can not receive.
When I have a fax call ringing, I hit the manual answer on the fax. The fax connects and says it is receiving, but it errors out saying there is a connection problem.
There are no fax setting to lower the band rate or quality of the receiving fax. I have tried with just a simple one page black and white text fax, with no improvement.
What else can I do?
I recommended the Ooma to a friend who is having the exact same issue.
Thanks Lisa