Ooma Telo Static IP Address Setup behind (LAN side) of Router (If the Ooma Telo doesn’t have a Static IP address assigned, strange thing seem to happen. A Static IP Address helps prevent dropped Calls, Disconnect, Disconnects, and Hang ups).
1.Setup a static IP address for your Ooma Telo.
a.Determine either through your router’s manual, or by accessing your router’s display pages with a computer browser and viewing menu items; if your router is capable of assigning a static IP address to a device. My router calls this process “Add DHCP Reservation”.
b.If your router can assign static IP addresses; with your Ooma Telo connected to your router, determine by viewing router menus, the following and record:
i.IP address that the router has assigned to the Ooma Telo (Probably look like 192.168.1.199). (You could assign a new open router IP address, but this seems easier).
ii.Subnet mask number (Probably 255.255.255.0)
iii.Router IP address (Probably look like 192.168.1.1)
c.Access your Ooma Telo home port by plugging in a patch cable from the Ooma Telo home port to a computer’s network card port. Sometimes you have to restart your computer after installing the patch cable, so that a proper connection occurs.
d.Type
http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
e.In the left hand Navigation window, select “Network”.
f.Under “Network Settings” go to network connection: select the down arrow with your mouse and select “Static IP Address”.
g.Skip over PPPoE Options, and go to “Static IP Options”.
h.Enter the following:
i.IP Address: enter the IP address that your Router has assigned and you recorded above. (Verify, be very careful and don’t make typos).
ii.Net Mask: add Subnet mask number that you recorded above.
iii.DNS Server 1: enter the router IP address that you recorded above.
iv.DDS Server 2: Do Nothing.
v.Router Address: enter the router IP address that you recorded above from your router.
vi.Under “Modem Port MAC Address”, select Use Built in:
vii.Record the Built in MAC address for use in your router later.
viii.Select the Update button.
i.Go back to your router display pages and input/verify the same information for establishing a static IP address for your Ooma Telo, using the router’s menu items. (My router does this process almost automatically. I locate the Ooma Telo’s Built in MAC address from a list located in my router’s menu items. I enter the name Ooma Telo Modem for the device name, than hit enter, than I save).
j.Do a “cold boot” of the router.
k.After the router cold boot, do a “cold boot” of the Ooma Telo.
l.Try it and good luck.