Call Forwarding But Cell Phone Is Off

Anything related to the Ooma Residential calling app
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TomDiRensselaer
Posts:4
Joined:Tue Mar 07, 2023 10:22 pm
Call Forwarding But Cell Phone Is Off

Post by TomDiRensselaer » Fri Sep 27, 2024 8:25 am

If you have the call forwarding feature enabled, and the cell phone is turned off, the call to the telo device does not ring the number of times you have set before going to the telo voicemail. Rather, the telo has a single abbreviated ring and the call is picked up immediately by cell's carrier and goes to the carrier's voicemail system. That's not how it should work. The telo should continue to ring and go to the telo voicemail.

Robek
Posts:357
Joined:Thu Sep 26, 2019 6:56 pm

Re: Call Forwarding But Cell Phone Is Off

Post by Robek » Sat Sep 28, 2024 10:48 am

In the 'My Ooma' Call Forwarding preferences, click on the gear icon for the cell phone number, and enable the "Require key press before answering forwarded calls" option. Then, cell phone users must press '1' to answer forwarded calls, but other devices can still ring, and unanswered calls go to Ooma's voicemail.

TomDiRensselaer
Posts:4
Joined:Tue Mar 07, 2023 10:22 pm

Re: Call Forwarding But Cell Phone Is Off

Post by TomDiRensselaer » Mon Sep 30, 2024 9:44 am

Tested and perfect! Many thanks.

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