Mobile HD (Android) not receiving calls

Anything related to the Ooma Residential calling app
Artie009
Posts:15
Joined:Tue Jul 28, 2015 10:37 am
Re: Mobile HD (Android) not receiving calls

Post by Artie009 » Wed Jul 29, 2015 1:25 pm

I had no idea the telo even had a ringer!!!??? How do I make the telo ring???

Also, I am not getting an email when someone replies to my post and can't see a link to enable it. In most forums, it is called 'subscribe'. How do I enable the forum software to send me an email when someone replies to my posts?

TY

A

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Mobile HD (Android) not receiving calls

Post by Tom » Wed Jul 29, 2015 1:30 pm

Hook up a phone to the telo phone port. Make sure the ringer on the phone is turned on.
There's a button at the top of the page next to POSTREPLY called 'Subscribe topic'.

Artie009
Posts:15
Joined:Tue Jul 28, 2015 10:37 am

Re: Mobile HD (Android) not receiving calls

Post by Artie009 » Wed Jul 29, 2015 4:10 pm

Tom,

Is this message in regard to my issue, or is it meant for the original poster of this thread????

Also, how do I make the Ooma box ring?? Is there a software command that I can set to make the Ooma box ring?

TY

A

Meredithbay
Posts:10
Joined:Sun Jan 10, 2010 8:19 pm

Re: Mobile HD (Android) not receiving calls

Post by Meredithbay » Wed Jul 29, 2015 5:14 pm

Hi Tom,

The Ooma HD (Android) mobile app has been one of my favorites, thanks Ooma. Inbound and outbound calls were working great (in fact, my mobile app would often ring before my Hub).

However, recently, incoming calls stopped working. There appears to have been multiple recent updates...perhaps one had some regression issues?

I tried rebooting the phone...no luck.

Any suggestions/recommendations? It is GREAT when it works...which has been reliable to this point.

Thanks

mike_b
Posts:56
Joined:Sat Dec 01, 2012 8:08 pm
Location:Cascade Mountains of Oregon

Re: Mobile HD (Android) not receiving calls

Post by mike_b » Thu Jul 30, 2015 3:43 pm

My incoming calls stopped working when I upgraded my phone to Android 5.1.1.

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Mobile HD (Android) not receiving calls

Post by oomamaniacal » Thu Jul 30, 2015 4:28 pm

You could try upgrading to Ooma Mobile v. 3.6, if you are still using an older version.
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mike_b
Posts:56
Joined:Sat Dec 01, 2012 8:08 pm
Location:Cascade Mountains of Oregon

Re: Mobile HD (Android) not receiving calls

Post by mike_b » Thu Jul 30, 2015 6:37 pm

I am running version 3.6.

Meredithbay
Posts:10
Joined:Sun Jan 10, 2010 8:19 pm

Re: Mobile HD (Android) not receiving calls

Post by Meredithbay » Mon Aug 03, 2015 11:33 am

Incoming calls appear to be working (for me) again.

To confirm if it was my device or something else, I logged into the Ooma mobile app on another android device, configured it for inbound and outbound calls. Tried a test inbound call from another number -- it worked.

I logged out of the 2nd device and then logged back into my original device (Android phone). It is working again. :)

moggy
Posts:6
Joined:Fri Aug 28, 2015 10:49 am

Re: Mobile HD (Android) not receiving calls

Post by moggy » Sun Oct 04, 2015 3:48 am

My Ooma was working fine, but suddenly I am getting dropped calls, line just goes dead. Its driving me crazy.

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