Login Difficulty with Ooma Android Mobile App 3.8

Anything related to the Ooma Residential calling app
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oomamaniacal
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Joined:Wed Jun 04, 2014 12:58 am
Login Difficulty with Ooma Android Mobile App 3.8

Post by oomamaniacal » Wed Sep 09, 2015 10:20 am

I tried to log into the Ooma Android Mobile App (version 3.8) on two different cell phones. However, I got the same error message on both: "Unable to connect to server. Please try again later."

I waited and tried again later, but the same result. Both phones have wi-fi access.
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oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Login Difficulty with Ooma Android Mobile App 3.8

Post by oomamaniacal » Fri Sep 11, 2015 3:17 pm

I found out that this login issue was related to the Privacy Preferences error.

viewtopic.php?f=8&t=19501#p131399

Once Customer Care re-enabled my access to the Privacy Preferences settings in My Ooma, I was again able to log in with the Ooma Mobile App.

The bug apparently occurs when the Mobile App is used to make a Privacy Preference change.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions

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