Incoming calls don't ring

Anything related to the Ooma Residential calling app
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tclarkey
Posts:2
Joined:Wed Aug 24, 2016 10:40 am
Incoming calls don't ring

Post by tclarkey » Wed Aug 24, 2016 10:42 am

I am on Android v4.1 and incoming calls do not ring. The phone wakes up and displays the person calling, but it doesn't ring or vibrate.

Bug or is there a setting somewhere I don't know about.

Thanks!

JerryD
Posts:103
Joined:Wed Jul 24, 2013 5:32 pm

Re: Incoming calls don't ring

Post by JerryD » Wed Aug 24, 2016 12:02 pm

Try "Preferences", "Call Forward". Ring External Number" on the OOMA app on your cell phone and make sure that it is enabled. Also make sure that "Preferences", "Device Settings", "Mode" has either "Outbound and Inbound" or "Inbound Only" whatever is your preference.

tclarkey
Posts:2
Joined:Wed Aug 24, 2016 10:40 am

Re: Incoming calls don't ring

Post by tclarkey » Wed Aug 24, 2016 12:46 pm

Preferences:
"Ring Home Phone"
"Ring App"
"Ring External Number" all checked.

My cell is listed as the external number.

"Conditional Forward" is Always

I also have Mode set to Outbound and Inbound.

bobsk8
Posts:2
Joined:Thu Feb 07, 2019 2:02 pm

Re: Incoming calls don't ring

Post by bobsk8 » Thu Jun 13, 2019 7:26 am

All my settings are correct. My android app only rings about 5% of the time. The rest of the time incoming calls go straight to voicemail. Tech support has no solution.

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