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1. I sent them an email on 01/11. No response, except and acknowledgment that they received my complaint.
2. Then I call them. The Support representative suggests uninstalling and reinstalling the Ooma app. I did that, no change.
3. So I call them again, which turns out to be a frustrating experience. After a lot of "haggling" the Support rep agrees to are escalate the issue. And says that they will respond in two days. In two days, they do respond, but the haven't done their homework. They ask me to try connecting from a different network and enabling cellular mode, both of which I had already tried.
4. So I use their Chat support. After a long pause, I am told that there is an issue with my network provider (t-mobile). And that they are working on a fix.
Let us see how long they take to resolve. I know that Vonage will give a good price to go back.