Can not make and receive a call on Ooma app.

Anything related to the Ooma Residential calling app
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Bandithn
Posts:2
Joined:Sat Feb 24, 2018 11:00 pm
Can not make and receive a call on Ooma app.

Post by Bandithn » Sat Feb 24, 2018 11:33 pm

Would you please help me. I can not make and receive a call with the Ooma app with my WiFi at home, but when I try over the cellular network, it is working just fine and easily making and receiving call with 3G/4G network. What should I try to do to fix this kind of problem? I already call for help a couple of time and no one can help me yet.
Here is the ticket and reference number:180222-003202, 180222-003203 and 180223-002819.
I already uninstalled and reinstalled the Ooma app and I already reset the modem and the router, but still have the same problem.( I use iPad, iPhone and android smart phone).

Got error message: Something went wrong unable to place a call due to a server connection problem. Please try again later.
My WiFi speed test: 71.4 Mbps download and 11.3 Mbps upload.

Thank you.

Bandithn
Posts:2
Joined:Sat Feb 24, 2018 11:00 pm

Re: Can not make and receive a call on Ooma app.

Post by Bandithn » Mon Mar 05, 2018 11:33 am

Everything is working fine now after I changed or disabled parental control on my router.

Thank You,
Bandith.

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