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Voicemail issues

Posted: Wed Jan 18, 2017 3:59 pm
by artsvdo
On a couple of occasion now, I have receive 2 voicemails that for whatever reason, are not showing up on the app or the web interface (web portal). I only know about them because I receive an email that a caller has left the voicemail. The email does included the audio file.

I just want to know why the app does not receive the notification and why the web interface does not indicate that the voicemail was received.

Thank you.

Re: Voicemail issues

Posted: Wed Jan 18, 2017 6:42 pm
by Tom
A maintenance was done Monday night to set 'Enable new voicemail to email notifications' to 'Mark message as saved'. Due to an issue new messages ended up being deleted instead. A maintenance will be done tonight to revert mailboxes to 'Keep message status new'. Your mailboxes were already changed to that.

Re: Voicemail issues

Posted: Thu Jan 19, 2017 6:31 am
by SwartzE
Tom B -

Our office voicemail is still sending emails but not retaining voicemails. Has the system maintenance/update already been run, and if so - do I need to manually go through and reset voicemail settings for all extensions?

Re: Voicemail issues

Posted: Thu Jan 19, 2017 9:33 am
by Tom
Please try again on x101, 102, or 103. Then try x106. Let me know if voicemails show up in the respective inboxes. Voicemails may take a few seconds to show up.

Re: Voicemail issues

Posted: Mon Jan 23, 2017 8:24 am
by artsvdo
Thank You! All is back to normal!