Negative Event Notification?

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fullermarc
Posts:10
Joined:Mon Mar 13, 2017 10:30 am
Negative Event Notification?

Post by fullermarc » Mon May 13, 2024 5:21 pm

Here is a quote from Ooma's security app web page:
Get notified through the base station speaker or mobile app when an event does or doesn’t occur, like when your child misses curfew.
Can somebody explain to me how I get an alert say when something DOES NOT happen by 11PM , for example. For instance if my garage door is not closed by 11 PM.

Thanks

fullermarc
Posts:10
Joined:Mon Mar 13, 2017 10:30 am

Re: Negative Event Notification?

Post by fullermarc » Thu May 16, 2024 2:58 pm

I wrote to Ooma tech support and asked the same question. Here is there reply from a few days ago:


Ooma Customer Support

Subject
Security System Negative Event Triggerin

Good day! Thank you for contacting Ooma Customer Care!

This is to acknowledge that we have received your inquiry/concern and rest assured that we have routed it already to the correct department.

In case you received one from email also, please do not forget to click "unsubscribe" link in the email body so you will not get any email notification from Ooma.

Thank you for choosing Ooma!

Sincerely,

Ooma Customer Care Specialist


I think this translates to don't hold your breath for a meaningful answer

Robek
Posts:291
Joined:Thu Sep 26, 2019 6:56 pm

Re: Negative Event Notification?

Post by Robek » Mon May 20, 2024 10:09 am

Whenever anyone sends an email to Ooma support about a new inquiry/concern, Ooma automatically sends a generic response back, acknowledging receipt of the email. Don't read anything more into it than that. Ooma will usually follow up within a day or so, with a more specific response.

That web page is just for marketing purposes, so it's light on technical details. The security system can send "negative alert" notifications when one event (such as "door closed") does not follow another event (such as "door opened"), within a given time frame. But it can't schedule an alert for a specific time of day/night.

The timing of the notification depends on when the first event occurred, and how long the security system waits for the second event. Browse the smart security support site for more information about how to use the mobile app to set up the garage door and other sensors.

fullermarc
Posts:10
Joined:Mon Mar 13, 2017 10:30 am

Re: Negative Event Notification?

Post by fullermarc » Thu May 23, 2024 5:56 am

What I posted is not the automated response, but rather the actual follow up email saying they are forwarding my question. Over a week later, and I have heard nothing else. As for the time between events, I think their description is misleading at best. If I want to know if my son made curfew, it should not depend on when they left home. I have my garage door set so that it only repots closures 3 hours after they happen. However, if it does not happen I do not get a notification at any time.

Robek
Posts:291
Joined:Thu Sep 26, 2019 6:56 pm

Re: Negative Event Notification?

Post by Robek » Tue May 28, 2024 8:39 am

The follow up email was just a standard response, to provide a status update. Use the motion sensor to keep track of whenever people come and go. Use the "door opened" notification for the garage door sensor to get an alert when the garage door has been left open for too long.

fullermarc
Posts:10
Joined:Mon Mar 13, 2017 10:30 am

Re: Negative Event Notification?

Post by fullermarc » Fri Jun 28, 2024 10:40 am

So here is Ooma's reply, five weeks later. I leave it to the reader to decide whether their literature is accurate or the reply useful:
hank you for contacting Ooma Customer Care.

We apologize but the ooma home security does not design that way. So to answer your question it is not possible.

Ooma home security works to send notification anytime that it triggers the sensor. Once the door is closed and someone opens it will trigger the alarm . you can not hang it open / schedule when it close automatic it will trigger your alarm until you close the door

The ooma home security is a "Do It Yourself" kind of alarm system that is set up manually . Schedule home security to turn OFF and ON alarm is possible but not schedule how long it will be open or close.

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