NetStick 4G LTE Adapter for Security Backup

Discussion topics covering Ooma Home Security
law
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Joined:Wed Aug 17, 2011 2:23 pm
Location:Southern California
NetStick 4G LTE Adapter for Security Backup

Post by law » Wed Oct 02, 2024 9:50 pm

I purchased from Ooma the NetStick 4G LTE Adapter that kicks in to 4G LTE in the event the local internet connection fails. I was told to merely plug the NetStick into the Telo USB port when I received it and it would configure. Also, it must be positioned so it can get a clean cellular signal, which mine was. I've had it plugged in for 2 months. Last night I decided to actually test my system by unplugging the ethernet cable from my Telo. I was immediately disappointed that my security system went offline and did not maintain a connection through LTE. The Telo went into a rebooting mode, the Dashboard on my iOS Smart Security app showed offline. Red light blinked on the NetStick, with some green and blue temporary lights. It was clearly not working. So, I called Ooma Customer Service and they cheerfully did something on their end to make it immediately work. So, you may want to test your NetStick in the event you set one up as backup for the Security System.

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