Ooma Home Security Log

Discussion topics covering Ooma Home Security
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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm
Ooma Home Security Log

Post by thomasm » Sat Apr 29, 2017 11:52 am

I know the PHONE CALL log cannot be deleted and always shows the last 60 days of calls but can the log file viewed in the HOME SECURITY APP be deleted? Does it expand to the previous 60 days also?

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AnthonyH
Ooma Moderator
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Joined:Thu Jan 14, 2016 12:12 pm

Re: Ooma Home Security Log

Post by AnthonyH » Sun Apr 30, 2017 6:33 pm

Hi thomasm, this is Anthony on the product team at Ooma. Thanks for reaching out.

The log in the Home Security app cannot be deleted. Is that a feature that would be useful to you? If yes, can you describe why?

The log displays all of the events for the last 30 days.

homeforus
Posts:38
Joined:Fri May 12, 2017 7:44 am

Re: Ooma Home Security Log

Post by homeforus » Fri May 12, 2017 7:49 am

Anthony, I alerted customer support about this issue. But I had an instance this week with my sensor where I received push notifications that the door was open, but those notifications never made it into the log. It was weird. The sensor was working properly, but those notifications that came to my phone never appeared in the log. I reset my Telo and it fixed it. But I wonder how often that might happen.

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