Can't stop Telo announcements

Discussion topics covering Ooma Home Security
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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm
Can't stop Telo announcements

Post by thomasm » Fri Jun 09, 2017 4:16 am

Even though there is a toggle for Telo announcements in the app, even if its turned off the announcements continue. How do I tell the Telo to shut up? Ha ha!

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Can't stop Telo announcements

Post by murphy » Fri Jun 09, 2017 4:44 am

Set the volume to 0.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Tom
Ooma Moderator
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Re: Can't stop Telo announcements

Post by Tom » Fri Jun 09, 2017 11:12 am

your system is currently in Home mode and you have base announcements enabled for all sensors

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Can't stop Telo announcements

Post by thomasm » Sat Jun 10, 2017 8:19 am

I figured out the secret today. If you change the "base announcements" toggle you must CHANGE MODES and then CHANGE BACK for it to take effect. Perhaps this applies to other toggles but I don't think so.

Tom
Ooma Moderator
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Re: Can't stop Telo announcements

Post by Tom » Sat Jun 10, 2017 8:41 am

did you press the Save button?

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Can't stop Telo announcements

Post by thomasm » Sun Jun 11, 2017 7:12 am

Yes I did and I verified the settings by returning to the notifications display (I always do this whenever I change settings on ANY device to make sure my changes have "stuck"") I still had to change modes to get my new setting to take effect.

Tom
Ooma Moderator
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Re: Can't stop Telo announcements

Post by Tom » Tue Jun 13, 2017 11:17 am

can't reproduce, at least not with latest software in QA

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Can't stop Telo announcements

Post by thomasm » Sun Jun 18, 2017 7:20 am

Problem is fixed with the current software release. Maybe it missed the release notes...

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