Telo voice works security does not.

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Chris_F
Posts:1
Joined:Tue Aug 08, 2017 5:38 pm
Telo voice works security does not.

Post by Chris_F » Tue Aug 08, 2017 5:55 pm

While out of town, my Telo sent me an SMS message that my security is disconnected and to check my internet. As another pointed out the Home Security app had a huge red banner at the top saying my Telo was offline and to check the internet and power. I unplugged the Telo and plugged it back in. My telo status color is blue (online). I logged out of the app and trying to log in now receiving a "request time out" message. Basically phone service still works fine but security hasn't worked since 7/6/2017.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Telo voice works security does not.

Post by Tom » Tue Aug 08, 2017 6:37 pm

fixed

tjwitman
Posts:26
Joined:Sun Jul 24, 2016 11:54 am

Re: Telo voice works security does not.

Post by tjwitman » Tue Sep 19, 2017 4:23 pm

Do you mind telling me HOW it was fixed??? I'm having the same problem! After it finally connects, all my devices show as DISCONNECTED. And I cannot pair another device. I had the system for 3 days and now this?? I'll give the Manila folks tomorrow to get it working or it's all going back along with a YouTube BLAST.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Telo voice works security does not.

Post by Tom » Wed Sep 20, 2017 11:19 am

someone had disabled DECT on your telo, back to enabled now

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Telo voice works security does not.

Post by thomasm » Sun Sep 24, 2017 11:09 am

Could this have been fixed by logging into the Telo locally and re-enabling DECT?

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Telo voice works security does not.

Post by Tom » Sun Sep 24, 2017 11:42 am

yes, using setup.ooma.com

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