App changes mode-Telo doesn't change

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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm
App changes mode-Telo doesn't change

Post by thomasm » Wed Aug 16, 2017 3:19 am

Mode changes being made with the app are not changing the mode on the Telo. In addition, scheduled mode changes are very intermittent sometimes never appearing in the app at all. Rebooting the Telo changes the mode to whatever the app is currently set to.
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Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: App changes mode-Telo doesn't change

Post by Tom » Thu Aug 17, 2017 2:29 am

backend will be upgraded this week to fix some issues related to mode switching
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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: App changes mode-Telo doesn't change

Post by thomasm » Thu Aug 17, 2017 5:29 am

Great! I'll check in next week with an update...
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Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: App changes mode-Telo doesn't change

Post by Tom » Thu Aug 17, 2017 10:45 pm

try again now
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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: App changes mode-Telo doesn't change

Post by thomasm » Sun Aug 20, 2017 4:12 am

So far so good! Telo has been switching to HOME and NIGHT mode per my schedule, the event is being logged, and best of all the Telo doesn't announce the mode change which often occurs after I am in bed. Changes made using the app seem to take effect immediately. Thanks for the fix!
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TWG
Posts:37
Joined:Sun Jul 09, 2017 4:47 pm

Re: App changes mode-Telo doesn't change

Post by TWG » Fri Aug 25, 2017 4:18 pm

I was experiencing same issue. With latest ver the mode changes are happening according to schedule. However, despite the options available in the application, the telo still announces mode changes, whether it's automatically or manually.
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