Mode Change Issue

Discussion topics covering Ooma Home Security
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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm
Mode Change Issue

Post by thomasm » Wed Nov 08, 2017 2:05 pm

After daylight saving time ended all of my pre-set mode change times changed! After resetting them I discovered an interesting issue. I cannot schedule a mode change on Saturday betweeen 11:00 PM and 11:59 PM Central Standard Time!!! If I choose 11:00PM and all seven days, it changes to Sunday, Monday, Tuesday, Wednesday, Thursday, Friday but NO SATURDAY! If I choose a mode change during this time on Saturday only, the app changes it to SUNDAY ONLY before I can even save it. Please investigate...

PS: It does this on two different cell phones and a tablet (Android Marshmallow and Nougat OS) The cellphones are LG and the tablet is Samsung.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Mode Change Issue

Post by Tom » Fri Nov 10, 2017 7:32 pm

please try again now

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Mode Change Issue

Post by thomasm » Sun Nov 12, 2017 6:13 pm

Yup, my mode change to NIGHT is now set to 11pm everyday! Thanks!

gullwing
Posts:8
Joined:Tue Mar 31, 2015 7:39 am

Re: Mode Change Issue

Post by gullwing » Thu Nov 16, 2017 4:40 pm

With the security app I check it to make sure one of the sensors I was having problems with is still connected. I am finding that the app will change the mode by itself during the day from home to night or away and I have to reset it.

?????

Thanks

Ivan

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Mode Change Issue

Post by Tom » Thu Nov 16, 2017 10:16 pm

On the modes screen check what schedule you have defined. The app comes with a default schedule.

gullwing
Posts:8
Joined:Tue Mar 31, 2015 7:39 am

Re: Mode Change Issue

Post by gullwing » Fri Nov 17, 2017 1:12 pm

It isn't on the default schedule. It's on my schedule. Makes no sense when it should be on the HOME setting and I check it during the day and it's on night or away.

This has happened quite a few times with the app.


Ivan

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