My OOMA home security app shows it's offline, please help

[yyamamoto]

Hello,
I installed 2 motion sensors and 9 door/window sensors last night. Everything was working great but now this morning, when I opened the app on my iphone the system shows "Home Security on your Taleo is offline. Please check your internet connection"

Internet is fine, I can log into my home cameras and see live video which is working off my home internet.

Can you check to see why this is showing offiline?

Thanks

[DaveJ]

I had the same thing happen to me a week or so back. Tom the Moderator here will have to fix it on their end for you. Be patient.

[yyamamoto]

Thanks for your reply! Once they fix the problem, will it keep happening? I’m worried now that it may go offline when I’m on vacation for a few weeks.

[yyamamoto]

It’s working again! After re-pairing one of the sensors everything came back online.

Please don’t do anything to mess it up! Lol. Thanks

[wroane]

My system has started going offline as well. How do you check for software version? It doesn't seem to be very reliable and I may have to go to another system.

[murphy]

Dial

*#*#001

and the software version will be spoken over the speaker and the handset earpiece.