1 of 3 Sensors reports Disconnected then Reconnected
Recently (last 2 weeks) 1 of the 3 door sensors disconnects, then 1-2 hours later reconnects. Then ~3 hours later disconnects again. This repeats in a similar fashion.
I replaced the batteries even though the app reported the sensor battery was Good.
Bad sensor or something else?
I have 3 Door Sensors, 2 motion sensors and 1 water sensor.
App Version 1.4.3 Telo Base version 253201
I replaced the batteries even though the app reported the sensor battery was Good.
Bad sensor or something else?
I have 3 Door Sensors, 2 motion sensors and 1 water sensor.
App Version 1.4.3 Telo Base version 253201
Re: 1 of 3 Sensors reports Disconnected then Reconnected
How far are these sensors from the base?
Any big metal structures separating the two, like a water heater?
Any big metal structures separating the two, like a water heater?
Re: 1 of 3 Sensors reports Disconnected then Reconnected
UPDATE:
A second door sensor started reporting the same error. I called Ooma Support and they replaced both sensors.
1 of the replaced sensors has worked as expected but the other still Disconnects then Reconnects. I also tried replacing the provided batteries with new Duracell's. It's mounted on a wood frame of a wood door.
The errant sensor is about 30 feet (and two plaster walls) from the Telo on the same level but inside an attached and fully enclosed, but unheated garage. My HD2 works fine in the garage and generally gets 4 bars.
A second door sensor started reporting the same error. I called Ooma Support and they replaced both sensors.
1 of the replaced sensors has worked as expected but the other still Disconnects then Reconnects. I also tried replacing the provided batteries with new Duracell's. It's mounted on a wood frame of a wood door.
The errant sensor is about 30 feet (and two plaster walls) from the Telo on the same level but inside an attached and fully enclosed, but unheated garage. My HD2 works fine in the garage and generally gets 4 bars.
Re: 1 of 3 Sensors reports Disconnected then Reconnected
Were those plaster walls built with metal lath instead of the old time wood lath? Are they really plaster walls or are they plaster board walls? The reason I ask is metal lath would put a severe block on radio signals.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: 1 of 3 Sensors reports Disconnected then Reconnected
If a sensor disconnects after 45 min of being idle and then reconnects when e.g you open a door, call support to RMA the sensor.