Motion sensor quit, changed battery now will not pair

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Thatguy
Posts:4
Joined:Thu Feb 15, 2018 7:18 am
Motion sensor quit, changed battery now will not pair

Post by Thatguy » Thu Feb 15, 2018 7:22 am

I have done everything I can to get it back up and running, nothing works.
Kept disconnecting, app said the battery status was 'bad' even though I put a battery in a month ago. It freaked out one morning sending me 9 texts that there was motion in the house. There wasn't. after changing the battery it would not reconnect. So I unpaired it, now.......nothing.
Anyone have any ideas?

Thatguy
Posts:4
Joined:Thu Feb 15, 2018 7:18 am

Re: Motion sensor quit, changed battery now will not pair

Post by Thatguy » Fri Feb 16, 2018 5:52 am

OK, does Ooma offer refunds on their useless junk? Or am i just out the $40 and chock it up to a lesson learned?

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Motion sensor quit, changed battery now will not pair

Post by Tom » Fri Feb 16, 2018 6:31 am

please call support to request a replacement

Thatguy
Posts:4
Joined:Thu Feb 15, 2018 7:18 am

Re: Motion sensor quit, changed battery now will not pair

Post by Thatguy » Fri Feb 16, 2018 7:34 am

I would but for the life of me I can't find a number to call support!
I'm seriously not happy here.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Motion sensor quit, changed battery now will not pair

Post by murphy » Fri Feb 16, 2018 8:19 am

Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Thatguy
Posts:4
Joined:Thu Feb 15, 2018 7:18 am

Re: Motion sensor quit, changed battery now will not pair

Post by Thatguy » Fri Feb 16, 2018 1:20 pm

Thanks!
Its sad when customers have to take care of a company's customer support services.

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