Logs are empty

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thively
Posts:94
Joined:Fri Mar 13, 2009 9:47 am
Logs are empty

Post by thively » Mon May 07, 2018 5:14 pm

For about the last week the logs are totally blank in the iOS app. Before I call support, is it just me or is this happening to a lot or poeple?
iOS app version 1.8.6 and the lates iOS version on iPhone X

Thanks.

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AnthonyH
Ooma Moderator
Posts:25
Joined:Thu Jan 14, 2016 12:12 pm

Re: Logs are empty

Post by AnthonyH » Mon May 07, 2018 5:21 pm

Hello thively, this is Anthony on the Product team at Ooma. We're seeing intermittent database performance issues on our end that are causing this for you and we're working the problem. You can easily work around this issue by killing the app on your phone, reopening it, and reopening the Logs tab. Your Logs tab should populate. This may sometimes take a couple tries though.

thively
Posts:94
Joined:Fri Mar 13, 2009 9:47 am

Re: Logs are empty

Post by thively » Mon May 07, 2018 9:14 pm

Thank you.
I had gone as far as deleting and reinstalling the app before I posted but now after your reply the logs have returned.

So all is working fone again.

Thanks!

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