Sensor disconnect/reconnect

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thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm
Sensor disconnect/reconnect

Post by thomasm » Fri Mar 22, 2019 12:14 pm

My sensors often disconnect and then reconnect a minute or two later. The further they are from the Telo the more often this happens. It's annoying. Since the sensors reconnect within two minutes, this must be a firmware issue. Interestingly enough, my four motion detectors NEVER do this! Can this be fixed?

sjeffery524
Posts:1
Joined:Sat Mar 23, 2019 1:25 am

Re: Sensor disconnect/reconnect

Post by sjeffery524 » Sat Mar 23, 2019 1:27 am

I’ve had the home security for a year now and just in the last week or two I’ve started to experience the same. I’ve changed the batteries in the faulty ones, unpaired them and paired them again and the problem persists. Very frustrating.

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Sensor disconnect/reconnect

Post by thomasm » Sat Mar 30, 2019 10:57 am

For some reason this annoying disconnect/reconnect sequence hasn't been observed since 3/27. This is the longest I've ever seen without this happening. Has something been changed on the server side? Or has new firmware been downloaded to the sensors?

pamelaantonacci
Posts:82
Joined:Tue Jul 12, 2016 5:44 am

Re: Sensor disconnect/reconnect

Post by pamelaantonacci » Fri Jun 07, 2019 2:03 pm

Also experiencing the same problem :(

Jessiryan
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Joined:Mon Jun 24, 2019 3:25 am
Location:Sterling
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Re: Sensor disconnect/reconnect

Post by Jessiryan » Mon Jun 24, 2019 4:11 am

I have also purchased one home security devices before 2 weeks back. But its working fine for me.
Hi this is jessi ryan working as marketing specialist in a home automation company where we provide end to end services on smart home.

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