Ooma Home Security Nightmares
Posted: Mon Mar 15, 2021 6:56 am
I upgraded from an original Ooma Telo to the newest version of Ooma Telo to be able to use multiple devices in Home Security. The nightmare began immediately. Despite hours of working to get Ooma connected I was only able to get to the step where the logo continuously blinked red-blue, red-blue. The telephone component worked but Ooma's Home Security App showed that I was connecting to Home Security, please wait. Well 8 hrs later I was still waiting.
I contacted 3 different Ooma tech individuals who were friendly but clueless. Finally, I was able to connect to Home Security the following day. Tom, from Ooma, emailed me and said that my router was refusing SSL connections and he had to manually install the Home Security for me.
I was able to add the two water sensors I had purchased without difficulty. They appeared in the Home Security app. All seemed well for one day. The next day I found that both water sensors were offline. I received no warning or notification of this. Going back to Home Security app I once again got the interminable "connecting to Home Security" at the top of the app. Multiple contacts with Ooma tech support accomplished nothing. I reinstalled Home Security app several times. Rebooted Ooma innumerable times. Now when I open the HS app I get the screen shown herein.
My two sensors show up listed as "unknown". I can neither delete them or perform anything else on the app. Any action I attempt results in an error message, "Server error; not found".
I would appreciate any help you may provide. Ooma support is sorely lacking.
I contacted 3 different Ooma tech individuals who were friendly but clueless. Finally, I was able to connect to Home Security the following day. Tom, from Ooma, emailed me and said that my router was refusing SSL connections and he had to manually install the Home Security for me.
I was able to add the two water sensors I had purchased without difficulty. They appeared in the Home Security app. All seemed well for one day. The next day I found that both water sensors were offline. I received no warning or notification of this. Going back to Home Security app I once again got the interminable "connecting to Home Security" at the top of the app. Multiple contacts with Ooma tech support accomplished nothing. I reinstalled Home Security app several times. Rebooted Ooma innumerable times. Now when I open the HS app I get the screen shown herein.
My two sensors show up listed as "unknown". I can neither delete them or perform anything else on the app. Any action I attempt results in an error message, "Server error; not found".
I would appreciate any help you may provide. Ooma support is sorely lacking.