Poor call quality - desktop app + bluetooth headset

[rjdove79]

I recently started using the desktop app and switched to a bluetooth headset (from Ooma Base Station and Linx and a wired headset). I am being told by customers frequently that it sounds like they are on speaker. I had zero problems with my previous setup.

In trying to rule out the headset (because if it is not the headset it is the app). In my Audio options I can pick "Communications - Headset (device name)" or "Headset (Brandname)." Is there a difference?

I saw in another post a way to check the call quality/packets - is there a way to do that with the desktop app?

[rjdove79]

I may have solved my own problem, I changed from Bluetooth to USB connection for the headset and it seems to be working fine. Will update if I find anything different.

This issue persisted on two different laptops.

Headset is Yealink WH64.