Poor Voice Quality

[losacco]

Would someone be kind enough to take a look at my stats and provide any advice as to how I can improve the voice quality on my Ooma?

The problem that I'm having is that I'm experiencing frequent breakups during phone conversations.


VoIP test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 9.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9

Speed test statistics
---------------------
Download speed: 2710280 bps
Upload speed: 289144 bps
Download quality of service: 13 %
Upload quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 995 ms
Average download pause: 5 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 75 ms
Estimated download bandwidth: 8800000bps
Route concurrency: 3.246897
Download TCP forced idle: 21 %
Maximum route speed: 7281664bps

[Soundjudgment]

Download quality of service: 13 %
Maximum TCP delay: 995 ms
Upload quality of service: 91 %

Those first numbers are terrible. You do have some delay-issues somewhere to resolve. Anything from the way Ooma is wired into the LAN system, to routing / destination concerns.