ECHO/DELAY/STATIC on Calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am
Re: ECHO/DELAY/STATIC on Calls

Post by Tom » Fri Aug 05, 2016 8:23 am

For California customers ooma-to-ooma calls use the California server.

EFlores
Posts:86
Joined:Fri Oct 02, 2009 7:46 pm

Re: ECHO/DELAY/STATIC on Calls

Post by EFlores » Sun Aug 07, 2016 11:22 am

EFlores wrote:Thank you Tom, I will let you know if I see improvements
Hi Tom,
I have seen several improvements since the move to the new server, all my calls MoS rating are over 4.20 which I did not see before, my scores were always in the range of 3+. one thing I did notice is that I am no longer getting email notifications after voicemails are left but I do get the texts as selected. Thanks for your help.

teddyc29
Posts:6
Joined:Sat Jul 25, 2015 11:12 am

Re: ECHO/DELAY/STATIC on Calls

Post by teddyc29 » Wed Aug 10, 2016 11:11 am

Hi Tom. I am in NY. Can you move me to the east coast server?

Thanks

Teddy

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: ECHO/DELAY/STATIC on Calls

Post by Tom » Wed Aug 10, 2016 11:32 am

done

teddyc29
Posts:6
Joined:Sat Jul 25, 2015 11:12 am

Re: ECHO/DELAY/STATIC on Calls

Post by teddyc29 » Wed Aug 10, 2016 12:06 pm

Thanks for your help Tom.

Teddy

CaptainMal
Posts:1
Joined:Thu Aug 11, 2016 11:22 am

Re: ECHO/DELAY/STATIC on Calls

Post by CaptainMal » Thu Aug 11, 2016 11:24 am

I'm near NY also, can I also be put on the East Coast server? Thanks

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: ECHO/DELAY/STATIC on Calls

Post by Tom » Thu Aug 11, 2016 2:24 pm

done

Stelcom66
Posts:226
Joined:Sun Nov 29, 2015 7:26 am
Location:Connecticut

Re: ECHO/DELAY/STATIC on Calls

Post by Stelcom66 » Sat Aug 13, 2016 1:38 pm

I'm in Connecticut, could I please be moved to the NY server? The only issue I've had with Ooma is the delay, which is significant enough at times to make conversations difficult.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: ECHO/DELAY/STATIC on Calls

Post by Tom » Tue Aug 16, 2016 9:34 am

done

sdw20060
Posts:3
Joined:Tue Aug 30, 2016 8:49 am

Re: ECHO/DELAY/STATIC on Calls

Post by sdw20060 » Tue Aug 30, 2016 8:56 am

I am in western Canada and am experiencing audio delay. I seem to be talking over the people I'm speaking with and finding myself having to repeat constantly. Need help in rectifying this delay.

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