Recent call quality issues

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am
Re: Recent call quality issues

Post by Tom » Wed May 17, 2017 1:12 pm

moved your telo to east coast server
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hellomoto
Posts:2
Joined:Wed May 17, 2017 2:59 pm

Re: Recent call quality issues

Post by hellomoto » Wed May 17, 2017 3:05 pm

Hello Tom B.

I too am having issues with callers on the other end having hard time hearing and calls dropping in and out. if you could switch me over to a more appropriate server i'd appreciate it. The level 2 guys on the phone said they reduced my packet loss on the ooma device, and had me turn my ooma device on and off for 10 minutes. what are your thoughts on that Tom B. Thank you!
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Placido
Posts:1
Joined:Thu Feb 27, 2014 8:34 pm

Re: Recent call quality issues

Post by Placido » Thu May 18, 2017 12:09 pm

I have many calls where the person on the other end of the line can not hear me intermittently for 10-20 seconds but I hear them totally fine. I also have calls randomly going to VM without ringing. I live in Florida. Would you please look into this and move me to the East coast server if you think that will resolve my problems.
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Recent call quality issues

Post by Tom » Thu May 18, 2017 3:03 pm

hellomoto, PA is already on East Coast server.
Placido, moved to East Coast server.
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Fishface
Posts:34
Joined:Thu May 18, 2017 3:37 pm
Location:SW

Re: Recent call quality issues

Post by Fishface » Thu May 18, 2017 3:42 pm

I've got the same issue...skipping of words or syllables, mostly on the recipient's end of my call, rather than on my end. Also, sometimes there are unacceptable clicking noises.

This is frustrating and keeping me from upgrading to Premier, and recommending the service.
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murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Recent call quality issues

Post by murphy » Fri May 19, 2017 2:01 am

Run the test in my post on page 6 of this thread.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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raygeist
Posts:1
Joined:Mon Jul 11, 2016 1:00 pm

Re: Recent call quality issues

Post by raygeist » Fri May 19, 2017 4:59 am

I, too, am experiencing some recent quality issues. I am in SC. Perhaps switching to the East Coast server would be helpful. Thanks...
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Recent call quality issues

Post by Tom » Fri May 19, 2017 9:26 am

raygeist : moved to ECS
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FNiel
Posts:1
Joined:Fri May 19, 2017 9:25 am

Re: Recent call quality issues

Post by FNiel » Fri May 19, 2017 9:29 am

I'm a fairly new customer but have noticed a persistent lag during calls to where I end up talking over people and vice versa. I've run speed tests and VOIP tests and am the green so I'm not certain why I would be experiencing these issues. Any help would be appreciated.
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Fishface
Posts:34
Joined:Thu May 18, 2017 3:37 pm
Location:SW

Re: Recent call quality issues

Post by Fishface » Sun May 21, 2017 2:43 pm

I'm in the SW U.S., and multiple calls to Ooma Tech. Support have not addressed or fixed the problem. Like others, the receiving end hears skipped words and both of us hear ticking noises. I'm really frustrated with this service, and would not upgrade to Premier, or recommend Ooma because of this.

Any help would greatly be appreciated.
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