Ooma Hub crashes often when a Google Voice call comes in
Posted: Thu Dec 16, 2010 7:45 pm
I finally set up my Oooma Hub- I had actually bought it quite a while ago. I haven't signed up for premium yet, but I would do so just to support Ooma because I think it's a great service.
Anyway, I am having a significant problem that makes the service nearly worthless for me unless I can find a way to fix it. I am using Ooma to connect to my Google Voice account (just the normal way, not through Ooma Premier). The problem is, about half of the time when I pick up the phone on a Google Voice incoming call (either a true incoming call, or a call I have initiated from the Google Voice web client and have ring to the Ooma line), the Ooma hub seems to immediately CRASH when I pick up the phone. I then hear the dial tone of my land line which is connected to the Ooma Hub. I know Ooma has crashed because it takes a minute or two for Ooma to reboot and present the Ooma dial tone.
What's strange about this problem is that it is inconsistent-- sometimes Ooma works fine for 3-4 calls in a row, then it crashes for call after call.
Has anyone else had this problem? Any ideas on how to fix?
(If it matters, I am using cable modem attached in the correct way, directly to the Oooma).
Anyway, I am having a significant problem that makes the service nearly worthless for me unless I can find a way to fix it. I am using Ooma to connect to my Google Voice account (just the normal way, not through Ooma Premier). The problem is, about half of the time when I pick up the phone on a Google Voice incoming call (either a true incoming call, or a call I have initiated from the Google Voice web client and have ring to the Ooma line), the Ooma hub seems to immediately CRASH when I pick up the phone. I then hear the dial tone of my land line which is connected to the Ooma Hub. I know Ooma has crashed because it takes a minute or two for Ooma to reboot and present the Ooma dial tone.
What's strange about this problem is that it is inconsistent-- sometimes Ooma works fine for 3-4 calls in a row, then it crashes for call after call.
Has anyone else had this problem? Any ideas on how to fix?
(If it matters, I am using cable modem attached in the correct way, directly to the Oooma).