No incoming caller id

ansarim · Post by **ansarim** » Sat Apr 04, 2009 5:05 pm

Hello,

I'm a long time Ooma customer but, recently, I changed my setup. I used to have this:

Modem->Ooma->Router.

Now, I have changed it to:

Modem->Router->Ooma

The reason is not related to Ooma but, to have access to my internal network w/port forwarding.

Anyway, I used to get call-id in the previous setup but, now, i'm not getting any caller ID. Is there any specific ports I need to open up on Router so that all the call data gets to Ooma?.

Thanks,
Ansari

WayneDsr · Post by **WayneDsr** » Sat Apr 04, 2009 6:13 pm

As far as I know there should be no reason, if ooma works, that your new setup will change your caller id status. Did you disconnect a phone line in the process? A WALL connection?

Wayne

WayneDsr · Post by **WayneDsr** » Sat Apr 04, 2009 6:14 pm

As a second thought, did you restart everything after you made the changes? modem/router/ooma

Wayne

ansarim · Post by **ansarim** » Sat Apr 04, 2009 8:35 pm

Wayne,

I only have/had VOIP line. I had never used land-line connection w/ Ooma.

Everything was power cycled (atleast a couple of times) after the change.

Thanks,
Ansari

WayneDsr · Post by **WayneDsr** » Sun Apr 05, 2009 8:46 am

Does caller ID show up in the Lounge/call log?

Wayne

ansarim · Post by **ansarim** » Sun Apr 05, 2009 10:36 am

Yes, the caller id shows up in the Lounge/Call log.

BTW, if I switch back to older configuration (Modem->Ooma->router), I instantly get the caller id but, it goes away with Modem->Router->Ooma.

-Ansari

WayneDsr · Post by **WayneDsr** » Sun Apr 05, 2009 11:05 am

What kind of a router do you have?
I have a Linksys and never had to change anything to get caller id.
However here are the ports ooma uses for outgoing.

UDP 1194
UDP 3480
UDP 514
UDP 49000-50000
TCP 443

Maybe you have something blocking one of these.

Wayne

ansarim · Post by **ansarim** » Sun Apr 05, 2009 6:52 pm

I have Linksys WRT54GL. I tried opening those ports up but, doesn't change anything.

Thanks for all the help. If you do have any more suggestions, please let me know.

Thanks,
Ansari

runagun · Post by **runagun** » Sun Apr 05, 2009 11:36 pm

Same router I got but with dd-wrt. I would highly suggest to reflash ur router to dd-wrt. Have u tried putting Ooma to the DMZ in the router?

ansarim wrote:I have Linksys WRT54GL. I tried opening those ports up but, doesn't change anything.
Thanks for all the help. If you do have any more suggestions, please let me know.
Thanks,
Ansari

WayneDsr · Post by **WayneDsr** » Mon Apr 06, 2009 7:59 am

I have a Linksys WRT54gs. I have used ooma both in front of and behind the router and never had to change a thing to get caller ID.
As runagun suggests, I would at least upgrade your firmware to the correct latest version.

Wayne

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