How is your Ooma setup? Is it connected Modem-Ooma-Router or Modem-Router-Ooma?
For dropped calls, do the following steps.
To help stabilize your Ooma Internet connection:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1
in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem, when the Modem is done booting reboot your Ooma device.
If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1
in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem, when the Modem is done booting reboot your Router, when the Router is done booting, reboot your Ooma device.
Note: Reboot means remove power, then plug power back in for the device in the order listed above.
Access the Ooma Setup Advanced page. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to Zero. Click on Update. Then test making and receiving calls.
After testing above, and you still have problems, conintue below.
Use the next two steps ONLY for Modem-Router-Ooma connection.
Next: if the problem continues reserve a static IP address for the Ooma device in your router and test.
Next: if the problem continues place the static IP address for the Ooma device in your router DMZ and test.
If you continue to have problems:
You could run http://speedtest.phonepower.com/
to see how your modem and Internet connection is doing, and post the following here:
Download Speed: ________________
Upload Seed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________
When you do the above steps it may or may not help with your step 1 & 2 problems below. Post back after you see if your step 1 & 2 problems have improved or not. Be sure and post how your Ooma is setup.
1. People that live in the same neighborhood (all are AT&T customers) can not call my number. There are told "No circuits available" after they dial my number.
2. People that try to call me are told,.."You must first dial #84 before dialing that number"
3. I have audio drop out on 2-3 phone calls per day. Some are long distance from Bay area, some are from cell phones, most are local calls from inside our gated community.