Understanding and or Resolving Call Quality Issues
Posted: Sun Aug 21, 2011 6:23 pm
I started a thread named Call Quality Poll where one can relativity rate their call quality via Ooma. Here I'm trying to solve some confusion I have regarding the various issues revolving around call quality. As an example I have seen similar to this posted on several occasions.
The delay problem is an individual problem. If you don't contact Ooma with your delay problem it will never be corrected. You also have to get to higher levels of support for corrections to be made. You also have to be persistent and respectfully keep after Ooma Support to get you delay problem solved.
As background my experience with using Ooma is only a couple of weeks and a few dozen calls. Certainly not enough to draw any solid conclusions but I have drawn a few regardless. I do have plenty of bandwidth available and I have installed the Telo on two Internet lines (for comparisons).
- Local calls: overall work rather nicely.
- Long distance: hit or miss. A good percentage of time static, delays and generally a bad connection I never saw with my landline.
My confusion is in a couple of areas. SInce I have never experienced these issues with my landline I'm presuming the issues are a result of the Ooma service. Possible confusions...
- If I have enough free bandwidth there is nothing I can do to tweak and or improve the quality.
- What exactly causes call quality issues?
- Why would one need to have Ooma work on your account to resolve issues?
- Why wouldn't all of these possible resolutions be applied on a global basis?
I have a good understanding of the Internet and how it relates to data transfer so my confusion is how its related to call quality and how various issues can be addressed. I'm trying to get enough of an understanding to determine whether I should go down the path to improving my call quality or simply accept it is what it is.
The delay problem is an individual problem. If you don't contact Ooma with your delay problem it will never be corrected. You also have to get to higher levels of support for corrections to be made. You also have to be persistent and respectfully keep after Ooma Support to get you delay problem solved.
As background my experience with using Ooma is only a couple of weeks and a few dozen calls. Certainly not enough to draw any solid conclusions but I have drawn a few regardless. I do have plenty of bandwidth available and I have installed the Telo on two Internet lines (for comparisons).
- Local calls: overall work rather nicely.
- Long distance: hit or miss. A good percentage of time static, delays and generally a bad connection I never saw with my landline.
My confusion is in a couple of areas. SInce I have never experienced these issues with my landline I'm presuming the issues are a result of the Ooma service. Possible confusions...
- If I have enough free bandwidth there is nothing I can do to tweak and or improve the quality.
- What exactly causes call quality issues?
- Why would one need to have Ooma work on your account to resolve issues?
- Why wouldn't all of these possible resolutions be applied on a global basis?
I have a good understanding of the Internet and how it relates to data transfer so my confusion is how its related to call quality and how various issues can be addressed. I'm trying to get enough of an understanding to determine whether I should go down the path to improving my call quality or simply accept it is what it is.