foxcroft wrote:Thanks thunderbird - - I'll give this a try. Couple of questions for further clarification:
Run
http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.
Download Speed: __2151 kbps______________
Upload Speed: ____101 kbps____________
Download Consistency of Service ____72%____
Upload Consistency of Service _____48%____
Maximum TCP Delay _______170 ms______
Jitter you server _____23.4 ms_____
Jitter server you ____4.0 ms_____
Packet loss: you server____.2%___
Packet loss: server you ____0%__
Packet discards _____5.6%____
Packets out of order ___0______
Estimated MOS score ___3.6_____
I have no idea what all this means or how to fix my call quality problems. I cannot go to http://172.27.35.1--my internet just doesn't go there. I did manage to get my firmware number 63430. To remedy my problem I disconnected the wireless ooma connection and used the cable to connect to the router. It seems a little better but not cured. Most of my problem is with my voice not the person I called. They say I sound underwater and can't be understood.
I don't know if I have modem-ooma-router or what connection. I just connected ooma to router and ooma to phone. I have a panasonic phone with 2 handsets. I just asked for an ooma handset for Christmas. Have only had Ooma since September and the call quality just deteriorated in the last 2 weeks. *sigh* I so want Ooma to work.
Setting MAC address In My Ooma:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing
http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.
If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing
http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
Quality of Service settings:
For a Modem-Ooma-Router connection.
Access the Ooma Setup by typing
http://172.27.35.1 in your computer browser window. Click on the Advanced tab. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to 80% of the measured Upload and Down load speeds as measured by
http://www.phonepower.com/speedtest. After running Phonepower Speedtest, click on the Advanced tab at lower left side of Phonepower test results window. Take the Download Speed and the Upload speed, and multiply .8 times for each number. The resulting numbers are the numbers that you enter into Ooma Setup, Advanced page under Quality of Service Upstream Internet Speed (kbps): and Downstream Internet Speed (kbps): boxes. Click on Update. Then test making and receiving calls.
For A Modem-Router-Ooma connection.
Set Ooma Setup Quality of Service Settings, both to Zero. For this connection, if the router has QoS settings or can set VoIP priority for a device, then give the Ooma Telo top priority in the Router.
