Any way to make *98 permanent???

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Tom
Ooma Moderator
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Re: Any way to make *98 permanent???

Post by Tom » Tue Apr 14, 2015 8:39 am

Gary T wrote:I am getting nowhere
Meaning you've tried contacting support? A chat is the quickest way.

Gary T
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Joined:Mon Mar 30, 2015 11:14 am

Re: Any way to make *98 permanent???

Post by Gary T » Tue Apr 14, 2015 10:08 am

Tom, I had a chat and after some "testing" I was asked to call support. I thought it best to ask for your help instead.
Can you help me out please?
thanks, gary

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Any way to make *98 permanent???

Post by Tom » Wed Apr 15, 2015 2:11 pm

done - I've escalated this to support mgmt

Gary T
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Re: Any way to make *98 permanent???

Post by Gary T » Thu Apr 16, 2015 11:55 am

thanks, much better :D

regjay
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Re: Any way to make *98 permanent???

Post by regjay » Mon Jun 01, 2015 6:11 pm

Hi Tom. I just contacted customer service and they said they have never heard of this setting. Would you be willing to set RTP_USE_ULAW to 1 in the Info service under Services for me as well? Sorry I have to ask....

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Any way to make *98 permanent???

Post by Tom » Tue Jun 02, 2015 10:00 am

done

regjay
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Re: Any way to make *98 permanent???

Post by regjay » Tue Jun 02, 2015 12:55 pm

Thanks so much!

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Any way to make *98 permanent???

Post by Tom » Sun Jun 07, 2015 9:34 am

JamesT, fax uses G.711 already.

Anyone who has tried *98 and thinks it makes a difference in latency, open a chat with support to set RTP_USE_ULAW to 1 in the Info service under Services.

gloworm46
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Re: Any way to make *98 permanent???

Post by gloworm46 » Sat Jun 20, 2015 11:02 am

Tom B,

I hate to be "that guy". But, we got a newer modem and signals have improved. Can you turn off High Bandwidth Codec? I want to see if maybe it fixed the problem we had before having to use that. I was going to try chat. But, was not sure if you just tell them to set it back to 0 or what. Also if and when you get a chance to do this. Would it require a reboot? Thanks.

oomamaniacal
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Re: Any way to make *98 permanent???

Post by oomamaniacal » Sat Jun 20, 2015 11:25 am

gloworm46 wrote: Can you turn off High Bandwidth Codec?
Don't forget that you can use *96, on a per call basis, to try it out before going permanent on all calls.
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