Re: Any way to make *98 permanent???
Posted: Tue Apr 14, 2015 8:39 am
Meaning you've tried contacting support? A chat is the quickest way.Gary T wrote:I am getting nowhere
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Any way to make *98 permanent???
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Re: Any way to make *98 permanent???
Posted: Tue Apr 14, 2015 10:08 am
Tom, I had a chat and after some "testing" I was asked to call support. I thought it best to ask for your help instead.
Can you help me out please?
thanks, gary
Can you help me out please?
thanks, gary
Re: Any way to make *98 permanent???
Posted: Wed Apr 15, 2015 2:11 pm
done - I've escalated this to support mgmt
Re: Any way to make *98 permanent???
Posted: Thu Apr 16, 2015 11:55 am
thanks, much better 
Re: Any way to make *98 permanent???
Posted: Mon Jun 01, 2015 6:11 pm
Hi Tom. I just contacted customer service and they said they have never heard of this setting. Would you be willing to set RTP_USE_ULAW to 1 in the Info service under Services for me as well? Sorry I have to ask....
Re: Any way to make *98 permanent???
Posted: Tue Jun 02, 2015 10:00 am
done
Re: Any way to make *98 permanent???
Posted: Tue Jun 02, 2015 12:55 pm
Thanks so much!
Re: Any way to make *98 permanent???
Posted: Sun Jun 07, 2015 9:34 am
JamesT, fax uses G.711 already.
Anyone who has tried *98 and thinks it makes a difference in latency, open a chat with support to set RTP_USE_ULAW to 1 in the Info service under Services.
Anyone who has tried *98 and thinks it makes a difference in latency, open a chat with support to set RTP_USE_ULAW to 1 in the Info service under Services.
Re: Any way to make *98 permanent???
Posted: Sat Jun 20, 2015 11:02 am
Tom B,
I hate to be "that guy". But, we got a newer modem and signals have improved. Can you turn off High Bandwidth Codec? I want to see if maybe it fixed the problem we had before having to use that. I was going to try chat. But, was not sure if you just tell them to set it back to 0 or what. Also if and when you get a chance to do this. Would it require a reboot? Thanks.
I hate to be "that guy". But, we got a newer modem and signals have improved. Can you turn off High Bandwidth Codec? I want to see if maybe it fixed the problem we had before having to use that. I was going to try chat. But, was not sure if you just tell them to set it back to 0 or what. Also if and when you get a chance to do this. Would it require a reboot? Thanks.
Re: Any way to make *98 permanent???
Posted: Sat Jun 20, 2015 11:25 am
Don't forget that you can use *96, on a per call basis, to try it out before going permanent on all calls.gloworm46 wrote: Can you turn off High Bandwidth Codec?