Trouble logging in

[akuteooma]

Having problem logging in to my lounge after changing my pass word, the only way I can log back in is to keep using my computer generating pass word,I called several times was told to use firefox but to no avail any help on this matter will be very appreciated.Thank you guys long live OOMA forum.

[scottlindner]

Can you try deleting all of the stored passwords and cookies in your browser, and then close all instances of the browser to ensure the settings have been made?

[akuteooma]

Yes I did everything you said but no luck,what bothers me most is that I can log in to my forum with my own created password with no problem but having problem with lounge log in. also tried it on a new pc still the same.

[southsound]

Just guessing, but this has been a problem for some in the past. The system only uses the first 10 characters of your password. If you go longer than that, it looks like it is saving them, but doesn't. Then, when you log back in with your additional characters, it fails. Try using a password of 10 characters or less and I think you'll be OK.

Let us know if this solves your problem. And welcome to the ooma forums!

[scottlindner]

No offense intended if you already know this, but do you realize that you use your telephone number and a different password for accessing the lounge than you use with the forum?

Scott

[akuteooma]

Ooma forum members,thank you all for your input regarding my log in problem,(southsound) your information was very accurate I used password below ten characters and all is good,thanks again everybody.

[Bobby B]

Wow, that's an annoying login bug - I'll file one so we can get this fixed.