I have been experiencing echo in certain situations but I'm not confident it is Ooma, although I have a hunch it might be more of a VOIP vs VOIP sorta thing. Twice this morning I experienced significant echo when I spoke but the caller did not here it. In both cases the destination was on the East Coast if that means anything. The second time it happened it during a telecon but only when I was using the service menu's but not while participating in the active meeting.
I had lengthy conversations with other people today that I know are on traditional landlines and there was no issues at all. The other two calls that had echo I know were also VOIP systems. It could have been their VOIP systems, it could have been Ooma, but I'm wondering, could it be a VOIP on VOIP situation?
I'm not ready to call tech support because I'm not sure it's a problem for Ooma to solve just yet. I want to know what everyone thinks about it first.
Scott
Echo in limited situations
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scottlindner
- Posts:1003
- Joined:Sun May 17, 2009 4:47 am
- Location:Colorado Springs, CO
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scottlindner
- Posts:1003
- Joined:Sun May 17, 2009 4:47 am
- Location:Colorado Springs, CO
Re: Echo in limited situations
We had echo again today. The wife reported it. I think it's due to the East Coast teleconferences but I can't be sure without knowing if we're using our Ooma for toll free calls or our landline. Does anyone know if Ooma will use the landline for toll free calls?
Scott
Scott
Re: Echo in limited situations
If you're ooma is configured for a landline, it should be using the landline for local, toll-free and 911 calls, AFAIK.
Do you have your ooma connection tone enabled? When you hear that tone when your call is connected, you know it's using ooma and if you don't hear it, you should be using the landline. I think that's the reason behind the connection tone.
Do you have your ooma connection tone enabled? When you hear that tone when your call is connected, you know it's using ooma and if you don't hear it, you should be using the landline. I think that's the reason behind the connection tone.
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scottlindner
- Posts:1003
- Joined:Sun May 17, 2009 4:47 am
- Location:Colorado Springs, CO
Re: Echo in limited situations
I disabled the connection tone because it's disruptive to the call. I never understood the motivation for that feature. It seems like an annoyance to me. Now it at least makes a little more sense.bw1 wrote:If you're ooma is configured for a landline, it should be using the landline for local, toll-free and 911 calls, AFAIK.
Do you have your ooma connection tone enabled? When you hear that tone when your call is connected, you know it's using ooma and if you don't hear it, you should be using the landline. I think that's the reason behind the connection tone.
I'll re-enable it for a short period. That's a great suggestion!
Cheers,
Scott