XC Latency Question

[rogressem]

If not already done, can I be switched to the east coast server.

thank you
Chesapeake, Virginia

[Tom]

Morac : moved, rogressem : already on ECS

[Morac]

Thanks. Do I need to unplug the Ooma Telo for that to take effect?

Edit: not sure if I needed to or not, but I unplugged my Telo and plugged it back in and made a test call and my XC latency is now 80.

[Tom]

no power cycle needed, it's just a config change

[Tom]

vfrsteev : moved

[gdbaker]

Hello,

I'm a fairly new subscriber to ooma services but my wife is complaining about sound quality and lag issues to the point she wants to abandon using ooma. Can someone check what server I am on. I live 1 hour east of Toronto.

Greg

[graham47]

Tom B, can I be switched to the east coast servers? on the east coast of Canada and seeing XC Latency in the call logs above 180ms always. call quality is a real issue. Thanks

[Tom]

gdbaker, graham47, jamie : moved

[ckhyatt]

I am also experiencing call quality and latency issues. If possible, can I be moved to the East Coast server.

Chapel Hill, NC.

Thanks!

[Tom]

done