XC Latency Question

MtView · Post by **MtView** » Sun Aug 21, 2016 5:27 pm

I'm a new user and I see that the XC latency on my calls ranges between 140 and 180. Is this something I should be calling support about? I'm in the northeast and just signed on a week ago so I'm assuming that I'm on the east coast server.

MtView · Post by **MtView** » Mon Aug 22, 2016 6:27 am

Tom B, are you able to confirm that I'm on the east coast server?

Thanks!

Tom · Post by **Tom** » Mon Aug 22, 2016 1:46 pm

your telo is now

MtView · Post by **MtView** » Mon Aug 22, 2016 1:54 pm

Thanks Tom! Would you anticipate an improvement with the XC Latency, etc?

MtView · Post by **MtView** » Mon Aug 22, 2016 3:21 pm

I think I just answered my own question. So far I'm seeing a big improvement in XC latency and reduction in lost packets. Thanks again.

TheBeachHouse · Post by **TheBeachHouse** » Fri Aug 26, 2016 4:24 am

Are accounts migrated automatically to the best server or does it have to be requested? I'm on the east coast.

Tom · Post by **Tom** » Fri Aug 26, 2016 12:20 pm

Answer is both. East Coast states are moved gradually.

dancour · Post by **dancour** » Sat Sep 03, 2016 4:45 am

Being north of Watertown, NY, I'm wondering if we are on the Eastern server. My wife continues to complain about the latency while using our Ooma phone.

Thanks Tom

Tom · Post by **Tom** » Sat Sep 03, 2016 8:42 am

moved

dancour · Post by **dancour** » Sat Sep 03, 2016 8:54 am

Thanks Tom ....

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