XC Latency Question

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
ckhyatt
Posts:2
Joined:Wed Jan 18, 2017 12:54 pm
Re: XC Latency Question

Post by ckhyatt » Fri Jan 20, 2017 2:37 pm

Excellent-thanks!

geoart
Posts:33
Joined:Thu Oct 30, 2014 6:03 pm

Re: XC Latency Question

Post by geoart » Sat Jan 21, 2017 11:55 am

Tom, can I also be moved to the East Coast Server?

XC Latency is about 140 for me and hoping it can improve with the switch being in NY. Thanks in advance.
Call_Stats.jpg
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Update: Thanks Tom! I made two calls (one domestic and one Int'l) and both show an XC Latency cut in half at just 59 now. Will see how this improves call quality.

Update 1/28/17
: While XC Latency went down in half, call quality remains the same with moments of garbled.
Attachments
Call_Stats_East.jpg
Call_Stats_East.jpg (148.79KiB)Viewed 7532 times
Last edited by geoart on Sat Jan 28, 2017 8:05 am, edited 4 times in total.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: XC Latency Question

Post by Tom » Sat Jan 21, 2017 4:06 pm

done

robertJ72
Posts:1
Joined:Mon Jan 23, 2017 8:38 am

Re: XC Latency Question

Post by robertJ72 » Mon Jan 23, 2017 8:40 am

Hi Tom B,

In Toronto, please switch me over to the east coast server also. Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: XC Latency Question

Post by Tom » Mon Jan 23, 2017 7:07 pm

done

ChevySUV
Posts:1
Joined:Tue Jan 24, 2017 6:54 pm

Re: XC Latency Question

Post by ChevySUV » Tue Jan 24, 2017 6:57 pm

I have extreme latency problems and for the first time, I ran across this issue of which server you are using. I am in North Carolina. Am I on the east coast server? If not, can you put me on it?

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: XC Latency Question

Post by Tom » Wed Jan 25, 2017 11:17 am

ChevySUV, Lark : done

pbonetti1@gmail.com
Posts:1
Joined:Wed Jan 25, 2017 2:04 pm

Re: XC Latency Question

Post by pbonetti1@gmail.com » Wed Jan 25, 2017 2:08 pm

We're having latency issues. Would you check and see if we are on the east coast server. Our location, Maine. Please move us if not. Thanks

beagledog
Posts:3
Joined:Wed Feb 25, 2015 2:11 pm

Re: XC Latency Question

Post by beagledog » Wed Jan 25, 2017 2:38 pm

Hi Tom
We are in Atlantic Canada. Can you please move us to the East Coast server? Latency ranges from 140 to 220.

Thanks :D

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: XC Latency Question

Post by Tom » Wed Jan 25, 2017 4:28 pm

done

pbonetti1, you may want to change your forum username

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