XC Latency Question

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
WildAboutMusik
Posts:25
Joined:Thu Feb 04, 2016 4:04 pm
Re: XC Latency Question

Post by WildAboutMusik » Wed Nov 28, 2018 10:44 am

yes we use 10 digit dialing.
Where can I find the setting in my account?
and I figured he didn't know what he was talking about - even tho I tried explaining it to him :/ you just can't get good help these days...

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: XC Latency Question

Post by murphy » Wed Nov 28, 2018 11:07 am

Preferences -> System

Click the box to enable 10 digit dialing.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

WildAboutMusik
Posts:25
Joined:Thu Feb 04, 2016 4:04 pm

Re: XC Latency Question

Post by WildAboutMusik » Wed Dec 05, 2018 9:53 am

ok - changed to the 10 digit dialing --- I don't notice a difference.... the echo seems 'better' but there is still a few second delay and the 'over talking' continues.... frustrating!

WildAboutMusik
Posts:25
Joined:Thu Feb 04, 2016 4:04 pm

Re: XC Latency Question

Post by WildAboutMusik » Wed Dec 12, 2018 9:07 am

and so the delay still continues - guess I gotta call again since it seems these forums aren't 'monitored'.. :(

WildAboutMusik
Posts:25
Joined:Thu Feb 04, 2016 4:04 pm

Re: XC Latency Question

Post by WildAboutMusik » Sat Dec 22, 2018 9:54 am

PLEASE, PLEASE add me to be moved to the EAST Coast server, or atleast see if I'm on it - I've talked to 2 'technicians' that 1 said that had to do with your ISP provider and the 1 today just ignored me.
The Echo an delay today is HORRIBLE..... I tried hooking my Ooma direct to modem, I didn't bother testing the call though because it DROPPED my internet speed by more than 1/2!!! Was getting 250-300MBPS, with 'direct' hook up it went DOWN to best of 94.4 Mbps :( not acceptable!
#frustratedcustomer

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