New to Ooma, disappointed with call quality...

[jonja1]

Hi: When I am on a conference call, the other users complain of a terrible echo when I am on my Ooma. This goes away when I am mute or using my cell phone. I do not hear the echo. I am on the East Coast and have no idea whether I am on the East Coast server. I suspect I am not.

[WildAboutMusik]

Very frustrating - I've been having problems with the delay for the year I've had Ooma so far - has gotten worse the last couple months - and the 'echo' lately is awful!!!
I tried calling Cust Support today - they had me reboot Ooma, plug it in directly to the Modem (which didn't work at all) and then she wanted me to do something else, that was already 20 min in and I had an appointment to get to....
maybe have to go back to a true 'landline' or just cancel and save the $5.35/month cuz the quality has been stinking,,

would moving me to East Coast help ??? or the permanent *98???

I'm in Maryland - have Comcast internet 150mbps

[murphy]

To move the Telo to your modem you must turn the modem off. If it has a back up battery, it must be disconnected.
Cable modems memorize the first MAC address to connect after power on. They block all subsequent MAC addresses. This is how the cable company guarantees that you can get only one internet address from them.

Try it again but turn the modem and the Telo off.
Power the modem on and wait until it completes synchronization with Comcast.
Then turn the Telo on.

[Tom]

jonja1 was moved earlier; moved WildAboutMusik as well

[WildAboutMusik]

Thank you Tom!! Will see how it works tomorrow - I did still have some echoing earlier today.

[albertsay]

Hi, can you check if I'm on east coast server? I also experience poor quality and dropped calls.
Thanks
Albert

[bain63]

New to OOMA as well.

My call quality is pretty suspect. Listening isn't too bad, but people say I sound like I'm in a server room.

When I set up my voice mail and recorded my name, I could finally hear what they were describing. The voice quality is bad.

I've tried both a corded and cordless (DECT 6.0) handsets. No difference.

I see mentions of moving people to different coastal servers. Does that really help?

What about those of us right in the middle of the country?

Thanks.

[Delboy99]

I am from Calgary, AB and have recently signed up for Ooma. I find the call quality is pretty poor with lots of lag. My internet is fast enough. Is it possible to check I am on the optimal server ?

[Tom]

all three telo are on the optimal server.

for those with the telo behind a router see if your router supports setting QoS.

[mich12bud6]

I am also new and have noticed some echo and static on the line. I have a cable modem and am getting download speeds of about 35 and upload between 3-5. Shouldn't be having any issues I wouldn't think.