Poor call quality after getting a call on 2nd line.

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
kriemer
Posts:74
Joined:Tue Aug 26, 2014 4:01 pm
Poor call quality after getting a call on 2nd line.

Post by kriemer » Fri Feb 03, 2017 6:42 am

I am very very happy in general with the call quality of my Ooma system. I have found that it has only improved over the years we have been using it.

This said we are having a peculiar problem using the 2nd line. Several time over the last few months my wife has been on a call and the phone has rung with an inbound call. She does not answer the call but after the ringing stops there is significant echo on the line, so much so that she is forced to hang up and start the call again. This is causing a great deal of household frustration and Ooma is failing the all-important wife test.

To add a little more detail, the 2nd line also rings into my primary account phone number so I really only have access to one phone number. Could this be part of my problem?


Thanks in advance.

k

Post Reply