no audio on incoming calls to Ooma Telo
Moved your telo to the East Coast server. Does this happen on inbound or outbound calls? On some calls or all calls?
Re: no audio on incoming calls to Ooma Telo
Sorry for the delay in replying - will run a few tests and get back with the results.
The problems were primarily from one number (my parents magicjack number) but occasionally from other numbers. Thanks - I'll be back later!
The problems were primarily from one number (my parents magicjack number) but occasionally from other numbers. Thanks - I'll be back later!
Re: no audio on incoming calls to Ooma Telo
I've done a few tests.
Voice lag seems to be a lot less and conversations are much better, however some incoming calls are still "dead" with no audio - they can hear me say hello, but I hear nothing on the line. I call them back and both of us can hear the other. The issue seems to be more prevalent with my parent's magicjack but it has happened and it only seems to be on incoming calls to our Ooma.
Voice lag seems to be a lot less and conversations are much better, however some incoming calls are still "dead" with no audio - they can hear me say hello, but I hear nothing on the line. I call them back and both of us can hear the other. The issue seems to be more prevalent with my parent's magicjack but it has happened and it only seems to be on incoming calls to our Ooma.
Re: no audio on incoming calls to Ooma Telo
MagicJack seems to be blocked by Ooma but I don't know why. MagicJack can call anyone on the planet and have no problems but if they call me, there is no audio at my end - I cannot hear them, but they can hear me. I can call them without issue - audio good both ends. We've not changed any setting in our Ooma that would indicate an issue with audio from this ONE number. It is like Ooma is blocking MagicJack services although I'm not sure how they would do that. It is so strange as my parents have not changed any options at their end either. I don't know anyone else that has Ooma that I could test this with. Perhaps we need to try another service provider to see if the problem persists.
Re: no audio on incoming calls to Ooma Telo
Was looking through My Ooma and found something on the prepaid activity page showing my parents number as a US number (our numbers are both in the 204 area code in Manitoba Canada). It has one call listed:
Called Number Destination Start Time Duration Rate Cost
(204) xxx-xxxx Us USA/Canada Sep-03 10:55 pm 0:02 0.0¢ CAD $0.00
Now, if memory serves me correct, after this date I also started getting a prepaid account balance message before I made a call (which I thought I turned off, but my ooma shows it still on ??). Is it possible that Ooma thinks this is a call from a US location that I need to pay for and is cutting off the audio? It sounds strange, but I'm wondering if this prepaid account stuff is somehow related to the calls not coming through properly.
Anyone have any experience with the prepaid stuff? I don't call anyone outside of Canada or US and both of those list the rate as $0.00 so I don't need to keep any money in the prepaid are - my balance shows $0.00.
Thanks!
Called Number Destination Start Time Duration Rate Cost
(204) xxx-xxxx Us USA/Canada Sep-03 10:55 pm 0:02 0.0¢ CAD $0.00
Now, if memory serves me correct, after this date I also started getting a prepaid account balance message before I made a call (which I thought I turned off, but my ooma shows it still on ??). Is it possible that Ooma thinks this is a call from a US location that I need to pay for and is cutting off the audio? It sounds strange, but I'm wondering if this prepaid account stuff is somehow related to the calls not coming through properly.
Anyone have any experience with the prepaid stuff? I don't call anyone outside of Canada or US and both of those list the rate as $0.00 so I don't need to keep any money in the prepaid are - my balance shows $0.00.
Thanks!
Re: no audio on incoming calls to Ooma Telo
Yup, me again.
I am getting prompted every few calls to my parent's number that my prepaid balance is $0, then Ooma disconnects. When I re-dial, I get through. EVERY time my parents call me, they can hear me but I hear nothing. Somehow Ooma had gotten the idea that my parent's number is one that must be a paid call or something and is not allowing the calls to complete properly on a regular basis.
Voice lag is still there, not as bad as before, but still there.
Ugh, this is frustrating.
I am getting prompted every few calls to my parent's number that my prepaid balance is $0, then Ooma disconnects. When I re-dial, I get through. EVERY time my parents call me, they can hear me but I hear nothing. Somehow Ooma had gotten the idea that my parent's number is one that must be a paid call or something and is not allowing the calls to complete properly on a regular basis.
Voice lag is still there, not as bad as before, but still there.
Ugh, this is frustrating.
Re: no audio on incoming calls to Ooma Telo
a quick update on my original post for anyone who might find this useful.
my ooma telo has been working great since the software update, all calls crystal clear, none ever dropped, no lag. upgraded my internet from 15/15 to 25/25 with current Telus (BC, Canada) router on their fibre optic network. that's pretty basic in the streaming-everything era, but shows how well ooma utilizes available internet speed.
my ooma telo has been working great since the software update, all calls crystal clear, none ever dropped, no lag. upgraded my internet from 15/15 to 25/25 with current Telus (BC, Canada) router on their fibre optic network. that's pretty basic in the streaming-everything era, but shows how well ooma utilizes available internet speed.
Re: no audio on incoming calls to Ooma Telo
I'm still having issues on my Ooma - what software update are you referring to - something for the Ooma Telo?
No testing has proven definitively where the issue is, nor has anyone gotten back to me to investigate further after I opened a ticket with Ooma. Dunno what to do.
No testing has proven definitively where the issue is, nor has anyone gotten back to me to investigate further after I opened a ticket with Ooma. Dunno what to do.