So many of us are having this problem, but we have changed nothing in our system, and in my case, I'm direct Ooma to cable-modem; the router is after Ooma.
Do we all need to change our QoS if we have 10Mbps or better? does this fix the common issue being reported in the forums by many?
I'll repeat that Ooma needs to identify and fix whatever they need to. Too many users with the same problem for too long now. Forum problems/complaints are what I checked out on Vonage and decided NOT to go with them. Problems happen. It is how the companies handle them that matters.
no audio on incoming calls to Ooma Telo
Re: no audio on incoming calls to Ooma Telo
I've had Ooma since 3/2015 with no problems. Now, I've got the same problem and have had it for about 3 weeks. When I call a friend (knowing for sure he is home), it rings and rings and rings. He has Ooma also. Sometimes it will ring and he answers to a dead line, either that or he reverts to dial tone. Sometimes it rings right through with no problem. He has the same problem when calling me. Whenever either one of us gets this problem we will hang up and call back most of the time with no problem.
Also, others outside of Ooma, have tried calling me. I get no ring here at home but call goes to Ooma voicemail. I have my own answering system set to answer after 4 rings. Ooma voice mail is set to 59 seconds till it picks up.
Ooma support, What the heck are you doing to fix a known issue like this?
Also, others outside of Ooma, have tried calling me. I get no ring here at home but call goes to Ooma voicemail. I have my own answering system set to answer after 4 rings. Ooma voice mail is set to 59 seconds till it picks up.
Ooma support, What the heck are you doing to fix a known issue like this?
Re: no audio on incoming calls to Ooma Telo
atch71, when did you set upstream internet speed to 0 in setup.ooma.com or did support do that?
Re: no audio on incoming calls to Ooma Telo
Tom B.
Not sure what you are talking about. I did nothing except contact Ooma support about this. If anything they might have changed something. As I said up until about 3-4 weeks ago everything was AOK. Now this RNA and no audio is happening intermittently. I'm going to report to Support again. Maybe if enough of us keep complaining SOMETHING will get done. I do know a bit about telecommunications. I was in the business for 35+ years, both inside and outside. I realize VOIP is a different animal but there have to be a few similarities somewhere along the line in ops.
Not sure what you are talking about. I did nothing except contact Ooma support about this. If anything they might have changed something. As I said up until about 3-4 weeks ago everything was AOK. Now this RNA and no audio is happening intermittently. I'm going to report to Support again. Maybe if enough of us keep complaining SOMETHING will get done. I do know a bit about telecommunications. I was in the business for 35+ years, both inside and outside. I realize VOIP is a different animal but there have to be a few similarities somewhere along the line in ops.
Re: no audio on incoming calls to Ooma Telo
please try now
Re: no audio on incoming calls to Ooma Telo
Tom B
I contacted support from friends home who was having same issues yesterday. After going through all the reboots and everything else the tech wanted me to do (and had already done several times), we made test calls. My test calls went through fine fom friend's home to mine also to local telco silent termination test number. Her first call to me had ring-back tone on her end for a full minute, then went to Ooma Voicemail. It did not ring at the residence. She called a second time and it came right through. Shen opened an escalation ticket #170312001247. As of now I'm waiting for word from "engineers" to see if the problem has been resolved. As a side note, I was still at my friend's home when his daughter called from NY. Phone rang and he picked up after 2-3 rings...dead silence. He waited for about 20 seconds then his daughters voice came through.
I contacted support from friends home who was having same issues yesterday. After going through all the reboots and everything else the tech wanted me to do (and had already done several times), we made test calls. My test calls went through fine fom friend's home to mine also to local telco silent termination test number. Her first call to me had ring-back tone on her end for a full minute, then went to Ooma Voicemail. It did not ring at the residence. She called a second time and it came right through. Shen opened an escalation ticket #170312001247. As of now I'm waiting for word from "engineers" to see if the problem has been resolved. As a side note, I was still at my friend's home when his daughter called from NY. Phone rang and he picked up after 2-3 rings...dead silence. He waited for about 20 seconds then his daughters voice came through.
Re: no audio on incoming calls to Ooma Telo
Issue on your telo should be resolved. Please PM your friend's info.
Re: no audio on incoming calls to Ooma Telo
atch71, adjusted QoS on your friend's telo
Re: no audio on incoming calls to Ooma Telo
Thanks for all the replies/comments and to Tom B for pushing an update to my Ooma. I also received an email response to an open Ooma ticket saying the same thing. I dialed [*#*#001], no brackets, on a phone connected to the Ooma Telo to get the current software version running on the Ooma which is: 179239. I'm not sure what the version was previously. We've only received a single phone call since the update and the audio worked perfectly. I'll monitor over the next week or two and post the results here.
Re: no audio on incoming calls to Ooma Telo
Tom B,
I've been having the same issue with most calls in the past 2-3 weeks:
Incoming calls: My Telo phone rings, I answer and hear silence then dial tone after ~30 seconds. The calling party (I tested with my cell phone) hears ringing and ringing, and then to voicemail.
Outgoing calls: I dial out and hear a long silence. Sometimes the call gets through eventually; many times it doesn't.
My setup is modem<-->Telo. No router.
I've been having the same issue with most calls in the past 2-3 weeks:
Incoming calls: My Telo phone rings, I answer and hear silence then dial tone after ~30 seconds. The calling party (I tested with my cell phone) hears ringing and ringing, and then to voicemail.
Outgoing calls: I dial out and hear a long silence. Sometimes the call gets through eventually; many times it doesn't.
My setup is modem<-->Telo. No router.