East coast server

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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arcx101
Posts:1
Joined:Mon Apr 24, 2017 8:26 am
Re: East coast server

Post by arcx101 » Sat May 06, 2017 4:07 pm

Hi I'm from ontario canada and I've had issues as well could I please be moved to the east coast to see if this resolves issues. I've had dropped calls, latency, incomplete connects.

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Sun May 07, 2017 9:49 am

all done

jiayejoe
Posts:1
Joined:Thu May 11, 2017 11:13 am

Re: East coast server

Post by jiayejoe » Thu May 11, 2017 11:15 am

I'm also experiencing some latency during calls. No dropped calls, but definitely some annoying delays.
I'm from eastern Canada too (Quebec) and would like to be switched to the East Coast Server please.

Thank you!

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Thu May 11, 2017 2:45 pm

no more moves to ECS pending resolution of viewtopic.php?f=5&t=20967

quincy
Posts:4
Joined:Thu May 11, 2017 5:28 pm

Re: East coast server

Post by quincy » Sat May 13, 2017 3:35 am

Tom
Since the issue resolved and I have some of the issue/symptom as other posters.
Please move me to ECS.
Thanks in advance

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Sat May 13, 2017 7:27 am

done.

jiayejoe, all of Quebec is already on ECS.

Grimmleafer
Posts:1
Joined:Sat May 13, 2017 8:27 pm

Re: East coast server

Post by Grimmleafer » Sat May 13, 2017 8:34 pm

I would like to get moved to the East Coast server as well. Experiencing lots of echo on each call. Tom B, are you able to do that for me? Thank you.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Sun May 14, 2017 2:49 pm

done

Kman
Posts:1
Joined:Tue Oct 29, 2013 8:17 am

Re: East coast server

Post by Kman » Mon May 15, 2017 12:11 pm

Reposting with my original Ooma forum name instead of as "Karl_in_Chicago" as this one has a current (non-work) email address.

How do I know which server I'm on? My call quality has been terrible for a long time and it never occurred to me it might be due to where my server is. I'm in Chicago. Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Mon May 15, 2017 3:35 pm

done

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