East coast server

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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timko
Posts:3
Joined:Mon Nov 25, 2013 8:33 pm
East coast server

Post by timko » Mon Mar 13, 2017 12:01 pm

I have had Ooma for a few years, and have always had a large delay.

I am in Saskatoon, SK, Canada. Would the east coast server be better for me? Can I be switched to it to try it out?

What are the IP addresses of the west and east coast servers? If I had that I could do a ping test to determine which is better for me.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Mon Mar 13, 2017 5:30 pm

done

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Tue Mar 14, 2017 2:11 pm

JTL, oomamaniacal : done

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: East coast server

Post by oomamaniacal » Tue Mar 14, 2017 3:52 pm

Thank you!
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BigG
Posts:1
Joined:Wed Mar 15, 2017 12:30 pm

Re: East coast server

Post by BigG » Wed Mar 15, 2017 12:42 pm

I'm not sure which server I'm on...EC or WC? I live in NC...For the last few weeks, there has been a noted degradation in the call quality. I used to have a delay and OK quality, but during the last couple of weeks, the call quality has been really poor. The calls are garbled and constantly cuts out. Today, after a call to Utah, my wife says if that's the quality of call we can continue to have with OOma, get rid of the box and we will switch to cell phones only... :| Help!

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Wed Mar 15, 2017 4:07 pm

moved to EC

spindlej
Posts:1
Joined:Wed Mar 15, 2017 5:38 pm

Re: East coast server

Post by spindlej » Wed Mar 15, 2017 5:41 pm

I have noticed poor outbound call quality over the last few weeks. Been playing with the upload QOS in the Ooma telo this evening and nothing seems to help. I'm on TWC and my down and up speeds are good, but sometimes the uploads are sporatic. Sometimes 2.5Mbps, sometimes .8Mbps. But usually over 1Mbps.

Wondering which Ooma server I might be connecting to and if a change to East Coast (if I'm not on it already) might help.

TIA

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: East coast server

Post by Tom » Wed Mar 15, 2017 7:17 pm

done

testy
Posts:43
Joined:Tue Mar 14, 2017 5:10 am

Re: East coast server

Post by testy » Thu Mar 16, 2017 6:52 am

Tom B;

It took 3 tries to make 1 important call last night. This really seems like a joke, except when you are unable to communicate with your boss, and Allen Funt never opens the door, hands you $20.00 and laughs hysterically.

First 2 calls, I heard nothing after I dialed, hung up after waiting for some kind of sign of life.

Third call finally went thru normal, and I kept them talking for several minutes. They said all sounded good from their end.

East Coast server, please.

jag14h
Posts:2
Joined:Thu Mar 16, 2017 11:16 am

Re: East coast server

Post by jag14h » Thu Mar 16, 2017 11:21 am

I live in Ontario, Canada and want to know if I am on the West Coast or East Coast server. I would like to be on the East Coast server.

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