echo/lag time
OK, I'll piggy back on this thread as well. I've had the lag and echo issues ever since I started with Ooma almost 2 years ago. I'm in AZ, so I don't know if the server is the issue, but I do recall reading something about compression in the past. Is this the QoS adjustment? Tom, thanks in advance for any help you can provide.
Dag.
Dag.
Re: echo/lag time
see if QoS is available on your router
Re: echo/lag time
Yes I do, and Internet Access Priority is Disabled. Do I need to add Ooma as an application?
Re: echo/lag time
BTW, my upstream is at 12 Mbps.
Re: echo/lag time
I set my Telos to the highest priority available in my router and it made no difference. I know that is not the problem because the problem doesn't exist if the other party is an Ooma customer. It only happens if the other party is connected via the PSTN (Public Switched Telephone Network).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: echo/lag time
Hello - I am a new customer. About half the time the service works perfectly, but many times I experience 20 second or more delays, slowdowns, and garbled voice. I have tried a number of different settings in the QoS to no avail. My download speed is consistently 60mbps and upload s 11mbps.
Re: echo/lag time
Tim035
moved your telo to EC server.
QoS is not support with Ooma WiFi, set QoS on your router instead.
also try Ooma wired connection instead.
moved your telo to EC server.
QoS is not support with Ooma WiFi, set QoS on your router instead.
also try Ooma wired connection instead.
Re: echo/lag time
Hello, I'm a longtime Ooma customer that is experiencing echo lately. Can you look into my server and QoS settings? I'm located in Indiana. Thanks.
Re: echo/lag time
Hi Tom, hoping you can help out.
I am also experiencing lag in the audio (end up speaking over the other caller) and echo at times. I have also had some calls drop in the middle of the conversation.
I have my ooma directly plugged into my router/modem combination.
download speeds are min 50mbps and uploads are around 11 mbps.
Would changing servers help ?
I am also experiencing lag in the audio (end up speaking over the other caller) and echo at times. I have also had some calls drop in the middle of the conversation.
I have my ooma directly plugged into my router/modem combination.
download speeds are min 50mbps and uploads are around 11 mbps.
Would changing servers help ?
Re: echo/lag time
I have had a terrible echo problem since starting with Ooma months agoa but thought it was something I had to live with. I see others have had this issue corrected by Ooma support so I am hoping the same can be done for me.