echo/lag time

[bbw]

terrible lag time and echo for the last week or so. I have read that people are asking about which server to be on - east coast or west coast. I live in the northeast. I believe that I should be on the east coast server, if I am not already, and that it might help my problem. thanks

[croger1ks]

I have been having very bad echo problems, too. However, the person on the other end of the call does not seem to hear the same echoing during the call.

[Tom]

both moved to EC server.
adjusted QoS on croger1ks.

[bz-ooma]

I'm noticing increasing lag time, echo, and choppiness. Not always, but enough to be distracting. I'm in the Chicagoland area. Is there a better server for me?

[VT_Dad77]

We've been using the Ooma service for about two weeks now and have also encountered issues. Wife had the echo issue on one call. I ran into a couple instances of hearing dead silence after placing a call (didn't ring, couldn't hear anyone answer even though the other person later confirmed they answered and spoke). Biggest concern is we've had a couple dropped calls. Right in the middle of a conversation, all the sudden we get the Ooma dial tone.

Set up is modem -> ooma-> router.

Tom B, would greatly appreciate if you can confirm I'm on the east coast server (live in New England) and that no QoS adjustments are needed. Thanks for the help you've provided everyone in the forums.

[Tom]

VT_Dad77, moved your telo to the EC server and disabled QoS as your upstream > 10 mbps

[bz-ooma]

Thanks for the quick turnaround, Tom. But were you referring to me or VT_Dad77?

[Tom]

bz-ooma, your telo got moved as well

[thewillsga@gmail.com]

I am new to Ooma, got set up ok made calls, I too have noticed echo on my end. I also had a few times that the call seemed to cut out, the person I was talking to did not notice it on their end. can you check to see if I am on EC server as I am in GA. If I continue to have this problem I may need to discontinue service.

[Tom]

on EC server already, but adjusted QoS