echo/lag time

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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dreppen
Posts:3
Joined:Tue May 12, 2015 6:48 am
Re: echo/lag time

Post by dreppen » Wed Mar 29, 2017 12:55 pm

OK, I'll piggy back on this thread as well. I've had the lag and echo issues ever since I started with Ooma almost 2 years ago. I'm in AZ, so I don't know if the server is the issue, but I do recall reading something about compression in the past. Is this the QoS adjustment? Tom, thanks in advance for any help you can provide.

Dag.
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: echo/lag time

Post by Tom » Wed Mar 29, 2017 4:38 pm

see if QoS is available on your router
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dreppen
Posts:3
Joined:Tue May 12, 2015 6:48 am

Re: echo/lag time

Post by dreppen » Wed Mar 29, 2017 7:21 pm

Yes I do, and Internet Access Priority is Disabled. Do I need to add Ooma as an application?
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dreppen
Posts:3
Joined:Tue May 12, 2015 6:48 am

Re: echo/lag time

Post by dreppen » Wed Mar 29, 2017 7:37 pm

BTW, my upstream is at 12 Mbps.
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murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: echo/lag time

Post by murphy » Thu Mar 30, 2017 1:33 am

I set my Telos to the highest priority available in my router and it made no difference. I know that is not the problem because the problem doesn't exist if the other party is an Ooma customer. It only happens if the other party is connected via the PSTN (Public Switched Telephone Network).
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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Tim035
Posts:1
Joined:Thu Mar 30, 2017 4:05 am

Re: echo/lag time

Post by Tim035 » Thu Mar 30, 2017 4:11 am

Hello - I am a new customer. About half the time the service works perfectly, but many times I experience 20 second or more delays, slowdowns, and garbled voice. I have tried a number of different settings in the QoS to no avail. My download speed is consistently 60mbps and upload s 11mbps.
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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: echo/lag time

Post by Tom » Thu Mar 30, 2017 11:16 am

Tim035
moved your telo to EC server.
QoS is not support with Ooma WiFi, set QoS on your router instead.
also try Ooma wired connection instead.
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Seifdaddy
Posts:1
Joined:Mon Apr 03, 2017 2:21 pm

Re: echo/lag time

Post by Seifdaddy » Mon Apr 03, 2017 2:26 pm

Hello, I'm a longtime Ooma customer that is experiencing echo lately. Can you look into my server and QoS settings? I'm located in Indiana. Thanks.
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mrj
Posts:2
Joined:Tue Mar 21, 2017 7:54 pm

Re: echo/lag time

Post by mrj » Mon Apr 03, 2017 2:55 pm

Hi Tom, hoping you can help out.
I am also experiencing lag in the audio (end up speaking over the other caller) and echo at times. I have also had some calls drop in the middle of the conversation.

I have my ooma directly plugged into my router/modem combination.
download speeds are min 50mbps and uploads are around 11 mbps.

Would changing servers help ?
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makillian
Posts:1
Joined:Tue Apr 04, 2017 1:41 pm

Re: echo/lag time

Post by makillian » Tue Apr 04, 2017 1:44 pm

I have had a terrible echo problem since starting with Ooma months agoa but thought it was something I had to live with. I see others have had this issue corrected by Ooma support so I am hoping the same can be done for me.
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