echo/lag time

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Tom
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Re: echo/lag time

Post by Tom » Wed Apr 05, 2017 11:00 am

Seifdaddy, makillian : moved to EC server.

mrj, your telo is on West Coast. If heavily using internet during phone calls only option is to enable QoS on router.

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RichL
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Location:Ohio

Re: echo/lag time

Post by RichL » Thu Apr 06, 2017 7:21 am

Tom
I am now also starting to experience a bad echo along with some choppy audio. All was well in the beginning but it's taken a turn for the worse lately.

Setup is: Spectrum Cable -> Modem -> Router -> Telo -> Surge Protector -> Wall Jack > Panasonic cordless phone
Rich

Tom
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Re: echo/lag time

Post by Tom » Thu Apr 06, 2017 1:02 pm

moved your telo to EC server

EFlores
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Re: echo/lag time

Post by EFlores » Thu Apr 06, 2017 3:36 pm

Tom B, can you adjust my QOS settings? I think I was already moved to the EC Server previously, I am having a lot of issues since the upgrade to V179239 and on another note I also noticed that the calls statistics stop showing up for my phone number. Please advice on this; thanks.

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RichL
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Re: echo/lag time

Post by RichL » Fri Apr 07, 2017 3:29 pm

Tom
You move me to the East coast server the other day. - thank you. I tested it today on long call. I still had an echo during the 1st ten seconds of the phone call. The remainder of the 15 minute call was crystal clear with no echo. I will listen for it on my next call.
Rich

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RichL
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Location:Ohio

Re: echo/lag time

Post by RichL » Thu Apr 20, 2017 6:59 am

Tom
I have not had anymore echos. - thanks again
Rich

Burns
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Joined:Thu Apr 20, 2017 7:10 am

Re: echo/lag time

Post by Burns » Thu Apr 20, 2017 7:15 am

I've gone from decent call quality using Ooma to terrible quality in the last week. In the past week every call has garbled speech and significant lag times. My home line has become unusable. Any fixes available? Odd that there has been such a significant change recently.

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